Conditions of use
Properly chosen, fitted and maintained products will give many years of trouble free performance. The information in this catalogue makes this possible. If you do not correctly choose, fit and maintain these products you may release the manufacturer from liability to you. Please consider the supplied information carefully.
1) General use
The castors and wheels supplied by us are generally interchangeable, and are attached to trolley, furniture, industrial containers and similar products to make them mobile. Unless specified otherwise in our catalogue, our products must not be used at a speed exceeding walking pace, and not under continuous motion.
2) Fitting
When selecting a castor or wheel it is necessary to consider all aspects as shown in the catalogue.
For satisfactory use, correct fitting is essential, ie:
• correct and secure fitting to the article;
• the fixing position must have adequate strength and material for secure fitting;
• the function of the castor must not be changed nor affected by the fixing;
• the swivel action axis must be vertical at all times;
• fixed castors must have their wheel axles in alignment;
• if all swivel castors are used, then they must be similar in mounting heights and offsets;
• if fixed castors are used with swivel castors, they must be compatible, and as recommended by us.
3) Outdoor use & corrosive environments
When castors are used outdoors, in coastal areas, or in corrosive and/or aggressive areas, special products have to be specified and warranty periods will vary.
Pages 56 and 57 include castors designed for corrosive environments. A chemical reistance table shown on page 56 describes the performance of various materials when exposed to corrosive conditions. A 3 (three) year warranty period applies for applications or environments where all castor materials are rated as ‘good’. A 1 (one) year warranty period applies for appllications or environments where all castor materials are rated as ‘fair’ or ‘good’. No warranty applies for applications or environments in which a castor material is rated as ‘poor’. In corrosive applications or environments not described in the table, please seek advice from Fallshaw technical staff.
4) High/low temperature
For use in temperatures below 0°C (32°F) and above 60°C (140°F) the efficiency of the castor can be impaired, particularly the normal load capacity as published can be affected when used in temperatures below/above those stated herein. Special products can be specified - refer to pages 58 - 59.
5) Components
Component parts are assembled into a complete castor or wheel. The manufacturer is only liable for the original component parts making the complete product.
You must allow for all possible loads when selecting products, otherwise use increased safety factors.
6) Misuse
Misuse occurs if wheels and castors are used other than specified for their intended use.
Do not misuse the castors or wheels.
The word ‘misuse’ can be defined as:
• overloading;
• unsuitable flooring;
• excessive temperatures;
• failure to release brake;
• exposure to caustic substances;
• excessive shock loading;
• ingression of foreign objects into wheel treads;
• excessive speeds;
• changes made to the component parts and assembled castors not previously agreed in writing with the
original manufacturer.
7) Standards
If our standard products do not satisfy your needs we may agree to design for your particular application. Any new design will be subject to the relevant Australian Standard, or in its absence, to relevant ISO or CEN standards, as well as Quality Standard ISO9001-2000.
8) Maintenance
Product maintenance must occur at regular intervals.
The maintenance of castors is usually:
• regreasing the swivel and wheel bearings;
• retightening the axle, and/or the adjustable kingpin when fitted;
• cleaning agents should not contain corrosive or grinding elements;
• wheels, castors or components must be replaced if they cease to operate effectively.
• Retighten the mountings (especially expanding adaptors)
9) Duty
Duty to inform, instruct and use correctly
• we provide information in our catalogue, brochures and on our website (www.fallshaw.com.au) to inform and instruct
in the correct use of these products. In the event that we are asked about unusual applications, we will provide written advice;
• we urge our distributors/resellers to inform their customers as to the availability of this information;
• we urge users, whether manufacturers, repairers or or end users, to use this information.
10) Safety
All users of our products need to choose, use and maintain products according to the supplied information or the products may become unsafe.
Customer satisfaction policy
Customer satisfaction and complaints handling:
Only by listening to any customer complaints can we improve our services.
A few customers take the trouble to tell us what we did wrong. Others simply cease to deal with us - to our loss. We treasure those who complain - it is only through the trouble they take that we can improve. We at Fallshaw undertake a commitment to a 2 day response time.
RoHS statement of compliance
RoHS stands for the Reduction of Hazardous Substances directive. This is a directive of the European Union (Directive 2002/95/EC) that restricts the use of hazardous materials in the manufacture of various types of electronic and electrical equipment. Hexavalent Chromium is one of these chemicals and has been traditionally used in the zinc plating industry.
We at Fallshaw do hereby certify that our products (sold under the Fallshaw, Liftmaster & Albion brands*) do comply with the RoHS regulations and do not contain the following banned substances: Lead; Polybrominated Biphenyls; Pentabromodiphenyl ether (PentaBDE); Mercury; Cadmium; Polybrominated Diphenyl Ether; Octabromodiphenyl ether (OctaBDE); Hexavalent Chromium.
* For special-ordered products or products sold under other brands, please inquire about RoHS compliance prior to ordering if this is important to you, and we will research the RoHS compliance or otherwise of the particular item concerned and provide a separate written statement.
Warranty
Fallshaw’s products are warranted against defects in materials or workmanship for the following periods:
1 year Economy ranges (wheels and fork)
Deluxe Castors
Shower chair powder coated forks
A-Justa-Foot
Albion ranges
Electrodrive ranges
3 years Core wheels
5 years Core forks (rigs)
Variable Specialised castors (refer to individual product pages)
Any product that fails within the warranty period will be replaced with an equivalent of current manufacture, delivered to the customer’s store free of charge and freight cost. The warranty does not extend to the fitting
of the product.
The Fallshaw website and catalogue specifies the conditions of use, installation and maintenance for our product. Customers should choose, use and maintain our product according to our recommendations, or they may become unsafe, and Fallshaw may not be liable. This warranty excludes the effects of fair wear and tear, abuse, misuse, improper installation and inadequate maintenance.
In unusual or severe applications not clearly similar to those on the website or in the catalogue, the customer is invited to submit a written description of the application against which Fallshaw will make a recommendation, and which will form a part of the acceptable use conditions of the recommended product.
We expect you will be happy, but if you are not:
• Firstly try to sort it out with our distributor or branch.
• Firstly try to sort it out with our distributor or branch.
• If still unhappy, contact our Managing Director Jo Fallshaw Bishop, ph. +61 3 9300 8542 or email jo@fallshaw.com.au, and Jo will add her efforts to yours.
• We are determined you will enjoy doing business with us.
If our catalogue is unclear, or if your application is not clearly covered by the examples given in the catalogue, we ask you to contact our staff for advice.
We like helping people, and we have much technical information to share if we know your need.
Terms of trading
Title: The goods remain the property of Fallshaw Holdings Pty Ltd (Fallshaw) until all monies owing to Fallshaw are paid.
Credit: If credit has been established, payment should be received within 30 days of the invoice date. The invoice is issued and dated the day the goods are dispatched.
Discounts: If you pay within 30 days, discounts are usually available. These are set out within the invoice for 30 day and 7 day payment. If you exceed 30 days from despatch date, the full invoice value is payable immediately.
Claims: Any claims must be made within 7 days of receipt of goods, quoting the invoice number, the consignment number, and the reason for the claim.
Freight: A freight charge, plus applicable taxes on the charge, will apply. Alternatively Fallshaw will send freight forward by a customer nominated carrier if a charge account number for that carrier is provided.
Disputes: If for any reason an account is diputed, any undisputed payments should be made within the specified time, and full details of the dispute sent to Fallshaw. Failure to do this may jeopardise discounts. If legal action is taken to ensure collection, costs, commission and expenses are payable by the customer. This agreement is governed by the law of the State of Victoria, Australia.
Returns: Any returns should be made after approval by Fallshaw, and by their nominated carrier. The goods return approval number should be quoted on the freight docket. A restocking fee may be charged.
Quotations: Unless agreed in writing, quotations apply for 30 days.
G.S.T: A 10% G.S.T is applicable.
Specifications: Fallshaw’s policy of constant product improvement may result in changes to specifications. Where this may lead to difficulty, customers are advised to enquire specifically before ordering.
Replacements:
Because Fallshaw is always expanding and improving their wheels and castors we are constantly changing our products. If is easier if you can send us a dimensional sketch of any replacement you need
- or the old part if that is convenient.
Technical assistance is available:
Ring +613 9300 8500 or 1800 333 002 (from anywhere else in Australia for the cost of a local call) and ask for the Engineering Manager and we will help you. Please have all necessary information together before you make the call, as to sizes, conditions of use, etc.
Fallshaw website:
For the latest catalogue version and loads of other useful technical and interesting information,
visit www.fallshaw.com - it’s easy to use.