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Trading policy

ISO 9001:2008 compliance

Customer satisfaction policy

We improve our services by listening to any customer complaints. A few customers take the trouble to tell us what we did wrong. Others simply cease to deal with us—to our loss. We treasure those who complain­—it is only through the trouble they take that we can improve.

We undertake to respond to any complaints within two business days.

We believe you will be happy, but if you are not...

Firstly try to sort it out with our distributor or branch. If you are still unhappy, feel free to contact our Managing Director—Jo Fallshaw directly on +61 3 9300 8542 or email jo@fallshaw.com.au. We are determined you will enjoy doing business with us.

RoHS statement of compliance

RoHS stands for the Reduction of Hazardous Substances directive. This is a directive of the European Union (Directive 2002/95/EC) that restricts the use of hazardous materials in the manufacture of various types of electronic and electrical equipment. Hexavalent Chromium is one of these chemicals and has been traditionally used in the zinc plating industry. We hereby certify that our products (sold under the Fallshaw, Electrodrive and Liftmaster brands*) comply with the RoHS regulations and do not contain the following banned substances: Lead; Polybrominated Biphenyls; Pentabromodiphenyl ether (PentaBDE); Mercury; Cadmium; Polybrominated Diphenyl Ether; Octabromodiphenyl ether (OctaBDE); Hexavalent Chromium.

* For special-ordered products or products sold under other brands, please inquire about RoHS compliance prior to ordering if this is important to you, and we will research the RoHS compliance or otherwise of the particular item concerned and provide a separate written statement.

Fallshaw Wheels & Castors is a member of the Fallshaw Group