Frequently asked questions
Have a question? We are here to help!
Our head office is located in Sunshine North, Victoria. We also have retail showrooms/sales offices in Stapylton Queensland and Silverwater New South Wales.
Our shopping cart is equipped with 256 bit encryption for your protection. This is the same level of encryption used by most banks.
No, we only charge for delivery. Orders placed online are exempt from minimum order charges.
Monday-Friday 7.30 am to 4.00 pm. We close weekends and public holidays.
It's likely we do. Visit our store locator page to find out.
We prefer delivery for all online orders as it can save time in processing and speed up delivery. Please call us if you'd still prefer to pick up.
Our standard payment terms are by credit card or PayPal. You can only submit an order by credit card or PayPal when using our shopping cart. For companies that have large requirements, you may qualify for a trade account. Please enquire.
It depends on the quantity. Normally we can accommodate discounts for volumes of 500+ pieces of one item. Please call us on 1300 934 471 before placing your order online.
Yes, although the majority of our sales are to businesses, we welcome orders from consumers who are not in a 15km vicinity of a retailer.
Certainly, however there may be a restocking fee. You are responsible for the return shipping and MUST contact us for an RMA number along with the address to return the products. Not all orders are returned to Sunshine North, Victoria. Our restocking fee policy is very simple. If you made the ordering mistake, you may be charged a 15% restocking fee. If the error was on our part, we waive the fee.
All products require manual handling and castors are assembled on an order by order basis (which is why we have longer lead times for larger orders). Our products are not sitting on a shelf in the warehouse assembled. When products are returned, they must be un-assembled and the parts returned to inventory. There is a cost involved for that labour.
You can phone in your order although our phone lines are very busy most of the day. If you know what you want, it is easier to order online. Of course, if you have questions, you should call us before you place your order. Free call 1300 934 471 to speak to a Sales and Technical support person in your area.
Unless you have questions, it is easier to order online.
If the order is placed before 10.00 am (EST) we guarantee same day despatch. Products that are in stock are usually shipped within 48 hours. Please bear in mind that we do not ship on weekends. Orders placed after 10.00 am (EST) will normally be shipped the following day.
We have warehouses in Victoria, New South Wales and Queensland. We try to ship from the closest warehouse that has your product in stock. Not all warehouses stock the same products.
If you need to return a product, you must request an RMA number. Along with your RMA number, we will give you shipping instructions as to where to return the products. Not all products are returned to Victoria.
Shipping is calculated using the total weight of your order. The minimum freight charge you will pay is $18.50 (plus GST) for metro.
Yes. We have an Export department at our head office which can arrange the goods to be sent overseas. Please call +61 3 9300 8521 to talk with an export professional.
Rule of thumb: Use a hard wheel on carpet, and a soft wheel on hard floor surfaces. Wheels made from polyurethane or nylon are ideal for carpet.
Rule of thumb: Use a hard wheel on carpet and a soft wheel on hard floor surfaces. Grey or blue rubber wheels will work best on hardwood floors and they are also non-marking (no colour streaking). However, if you must also roll over carpet, then we recommend polyurethane which is compatible with both.
Rule of thumb: The larger the wheel diameter, the easier it rolls. If the height of your trolley or equipment is not critical, choose the largest wheel.
Castor wheels that are left in the same place for long periods of time with a high load may develop a flat spot depending on the wheel material. The harder the wheel material the less likely it is to go flat. Hard wheels like nylon or steel are recommended for heavy storage applications. When designing your application, choose a castor where the entire weight of the application can be supported by one caster. By doing this, each caster is only "working" at 25% of its capacity and flat spots due to storage will most likely be avoided.
Our Total Brake castors are excellent for this application. They lock both the swivel and the wheel. We also recommend these castors for woodworking tools such as table saws, radial arm saws, drill presses, etc.
Our "load rating" specifications are for a single castor or wheel. If you are using four castors, the total capacity would be four times the "load rating" of one rated capacity for example, choosing castors for a chair with FIVE legs. A castor with a maximum load rating of 40kg would have a maximum load capacity of 200kg if five were used.
No, we only charge for delivery. Orders placed online are exempt from minimum order charges.
Monday-Friday 7.30 am to 4.00 pm. We close weekends and public holidays.
It's likely we do. Visit our store locator page to find out.
We prefer delivery for all online orders as it can save time in processing and speed up delivery. Please call us if you'd still prefer to pick up.
Our standard payment terms are by credit card or PayPal. You can only submit an order by credit card or PayPal when using our shopping cart. For companies that have large requirements, you may qualify for a trade account. Please enquire.
It depends on the quantity. Normally we can accommodate discounts for volumes of 500+ pieces of one item. Please call us on 1300 934 471 before placing your order online.
Yes, although the majority of our sales are to businesses, we welcome orders from consumers who are not in a 15km vicinity of a retailer.
Certainly, however there may be a restocking fee. You are responsible for the return shipping and MUST contact us for an RMA number along with the address to return the products. Not all orders are returned to Sunshine North, Victoria. Our restocking fee policy is very simple. If you made the ordering mistake, you may be charged a 15% restocking fee. If the error was on our part, we waive the fee.
All products require manual handling and castors are assembled on an order by order basis (which is why we have longer lead times for larger orders). Our products are not sitting on a shelf in the warehouse assembled. When products are returned, they must be un-assembled and the parts returned to inventory. There is a cost involved for that labour.
You can phone in your order although our phone lines are very busy most of the day. If you know what you want, it is easier to order online. Of course, if you have questions, you should call us before you place your order. Free call 1300 934 471 to speak to a Sales and Technical support person in your area.
Unless you have questions, it is easier to order online.
If the order is placed before 10.00 am (EST) we guarantee same day despatch. Products that are in stock are usually shipped within 48 hours. Please bear in mind that we do not ship on weekends. Orders placed after 10.00 am (EST) will normally be shipped the following day.
We have warehouses in Victoria, New South Wales and Queensland. We try to ship from the closest warehouse that has your product in stock. Not all warehouses stock the same products.
If you need to return a product, you must request an RMA number. Along with your RMA number, we will give you shipping instructions as to where to return the products. Not all products are returned to Victoria.
Shipping is calculated using the total weight of your order. The minimum freight charge you will pay is $18.50 (plus GST) for metro.
Yes. We have an Export department at our head office which can arrange the goods to be sent overseas. Please call +61 3 9300 8521 to talk with an export professional.
Rule of thumb: Use a hard wheel on carpet, and a soft wheel on hard floor surfaces. Wheels made from polyurethane or nylon are ideal for carpet.
Rule of thumb: Use a hard wheel on carpet and a soft wheel on hard floor surfaces. Grey or blue rubber wheels will work best on hardwood floors and they are also non-marking (no colour streaking). However, if you must also roll over carpet, then we recommend polyurethane which is compatible with both.
Rule of thumb: The larger the wheel diameter, the easier it rolls. If the height of your trolley or equipment is not critical, choose the largest wheel.
Castor wheels that are left in the same place for long periods of time with a high load may develop a flat spot depending on the wheel material. The harder the wheel material the less likely it is to go flat. Hard wheels like nylon or steel are recommended for heavy storage applications. When designing your application, choose a castor where the entire weight of the application can be supported by one caster. By doing this, each caster is only "working" at 25% of its capacity and flat spots due to storage will most likely be avoided.
Our Total Brake castors are excellent for this application. They lock both the swivel and the wheel. We also recommend these castors for woodworking tools such as table saws, radial arm saws, drill presses, etc.
Our "load rating" specifications are for a single castor or wheel. If you are using four castors, the total capacity would be four times the "load rating" of one rated capacity for example, choosing castors for a chair with FIVE legs. A castor with a maximum load rating of 40kg would have a maximum load capacity of 200kg if five were used.
