Warranty

Our products are warranted against defects in materials or workmanship for the following periods:

Fallshaw general castors

• 3 years

Fallshaw decorative castors

• 3 years

Fallshaw medical castors

• Trinity series (including Trinity Electronic Braking Castors)—3 years
• Central locking castors—3 years
• Conductive wheels—3 years
• Wheelchair castors—3 years

Fallshaw specialised castors

• M Stainless steel—3 years
• O Stainless steel—3 years
• M Powder-coat—12 months
• High/Low temperature—12 months
• Self-aligning—3 years
• Supermarket trolley and travelator castors—12 months

Fallshaw wheels

• Soft—3 years
• Polyurethane—3 years
• Hard—3 years
• Pneumatics and puncture-proof—12 months

Fittings and spares

• Fittings—3 years
• Spares for pneumatics and general wheels—12 months
• General spares—3 years

Electrodrive powered mobility equipment

• Unit—12 months
• Battery—6 months

Liftmaster waste handling solutions

• Unit—12 months
• Battery—6 months

Castors & Industrial materials handling equipment

• Unit—12 months
• Battery—6 months

Serviced Equipment repairs, maintenance and fitting

• Parts excluding batteries—12 months
• Battery—6 months
• Repairs—6 months

Any product that fails within the warranty period will be replaced with an equivalent product, delivered to the customer’s store free of charge and freight cost. The warranty does not extend to the fitting of the product. The website, catalogue and operating manuals specify the conditions of use, installation and maintenance for our products. Customers should choose, use and maintain our product according to our recommendations, or they may become unsafe or product life could be compromised, and our liability may be voided.

This warranty excludes the effects of fair wear and tear, abuse, misuse, improper installation and inadequate maintenance. In unusual or severe applications not clearly similar to those on the website or in the catalogue, the customer is invited to submit a written description of the application against which we will make a recommendation, and which will form a part of the acceptable use conditions of the recommended product. If our catalogue is unclear, or if your application is not clearly covered by the examples given in the catalogue, we ask you to contact our staff for advice. We want to help, and we have the technical information to share if we know your needs.

Conditions of use for castors

Please refer to our Conditions of Use for Castors page for more information, and to ensure your warranty is valid.