Warranty
Warranty period, type and terms & conditions
Fallshaw WHEELS & CASTORS
Warranty period
3 years (unless excluded below).
1 year:
- High temperature castors.
- Pneumatic and puncture proof wheels, tyres and tubes.
- Wheels used in supermarket and travellator applications.
- Powder-coated castors used in shower chair applications.
Warranty type
Replacement parts sent to customer at Fallshaw Group's expense.
The warranty does not extend to fitting of the replacement parts.
Terms and conditions of use
Electrodrive POWERED MOBILITY EQUIPMENT
Liftmaster WASTE HANDLING EQUIPMENT
Castors & Industrial MATERIALS HANDLING EQUIPMENT
Warranty period
3 years:
- Lithium Ion batteries.
1 year:
- Unit.
- Spare parts.
- Gel cell batteries.
Warranty type
Replacement parts will be sent to customers at Fallshaw Group's expense. The warranty includes fitting replacement parts and making the unit good if the unit is located in a capital city (zones 1 and 2 on the Fallshaw.com.au Freight calculator) or returned to a Fallshaw Group location in VIC, NSW, or QLD. Travel beyond zone 2 will incur charges at published rates.
Repairs like welding and fabrication are not covered under Preventative Maintenance Plans. If welding is needed, the machine must be sent to a Fallshaw workshop for assessment and quotation.
Heavy-duty tugs (4T, 5T, and 10T) are excluded from field preventative maintenance that requires specialist lifting equipment. Customers can return the unit to a Fallshaw workshop or have other preventative maintenance performed in the field. Any subsequent breakdowns related to underbelly components during the contracted PMP term must be returned to a Fallshaw location for repairs at Fallshaw’s expense. Units must be returned for motor servicing and chain adjustments.
Terms and conditions of use
Terms and conditions of use for Electrodrive and Liftmaster equipment
Serviced Equipment PREVENTATIVE MAINTENANCE PLANS & TECHNICAL SERVICE
Warranty period
1 year:
- Service labour.
Warranty type
Replacement parts will be sent to customers at Fallshaw Group's expense. The warranty includes fitting replacement parts and making the unit good if the unit is located in a capital city (zones 1 and 2 on the Fallshaw.com.au Freight calculator) or returned to a Fallshaw Group location in VIC, NSW, or QLD. Travel beyond zone 2 will incur charges at published rates.
Repairs like welding and fabrication are not covered under Preventative Maintenance Plans. If welding is needed, the machine must be sent to a Fallshaw workshop for assessment and quotation.
Heavy-duty tugs (4T, 5T, and 10T) are excluded from field preventative maintenance that requires specialist lifting equipment. Customers can return the unit to a Fallshaw workshop or have other preventative maintenance performed in the field. Any subsequent breakdowns related to underbelly components during the contracted PMP term must be returned to a Fallshaw location for repairs at Fallshaw’s expense. Units must be returned for motor servicing and chain adjustments.
Terms and conditions of use
Terms and conditions of use for Serviced Equipment Preventative Maintenance Plans
Terms and conditions
The websites, catalogue, and operating manuals outline the Conditions of Use, installation, and maintenance for our products. Non-compliance with these Conditions of Use may invalidate your warranty (including the Preventative Maintenance Plan extended warranty where applicable).
This warranty does not cover the effects of fair wear and tear, abuse, misuse, improper installation, or inadequate maintenance.
Customers should select, operate, and maintain our products according to our recommendations, as failure to do so may result in safety issues or reduced product lifespan, which could void our liability. For unusual or severe applications not clearly similar to those described on the website or in the catalogue, customers are encouraged to provide a written description of the application. We will then offer a recommendation, which will become part of the acceptable use conditions for the recommended product.
