Fallshaw policy

Delivery policy

Despatch policy

Fallshaw’s factory and main stock holding is in Sunshine, Victoria (Melbourne, Australia). We also carry stock holdings in Silverwater New South Wales, and Stapylton Queensland.

We have a national freight policy, whereby we subsidise freight prices from Melbourne to other Australian destinations so that there is no price disadvantage to receiving stock direct from Melbourne rather than from a local branch. This helps us to prevent double-handling and thereby reduce costs. This keeps our prices competitive for all our customers.

This Despatch Policy is the lead time to despatch an order that our sales people can commit to without making separate inquiries to the Production & Assembly Factory. We ensure we have sufficient stock and manufacturing capacity to reliably deliver against these lead times. We can often do better on request, but you’ll need to check first. We can also provide customised replenishment and stocking solutions for our account customers, when particular high-volume products are required on an ongoing basis (so goods are packed and ready to be called up against a firm order).

If an order is placed before 10am (Melbourne time), goods are available for collection or despatch from 3pm until 4pm the same day, and anytime the day after.

If an order is placed after 10am (Melbourne time), goods are available for collection or despatch from 12pm until 4pm the next day, and anytime the day after that.

Despatch lead times for order quantities

Product group

1–50

51–100

101–300

301–500

>500

Fallshaw general castors
(Light to medium duty, general duty and heavy duty)

Same day

2 days

3 days

8 days

Determined upon request

Fallshaw wheels

Same day

2 days

3 days

8 days

Determined upon request

Fallshaw pneumatics

Same day

2 days

8 days

Determined upon request

Fallshaw fittings & spares

Same day

2 days

3 days

8 days

Determined upon request

Product group

1-12

13-20

21-50

51-150

>150

Fallshaw decorative castors

2 days

2 days

8 days

Determined upon request

Fallshaw medical castors & wheels

2 days

2 days

8 days

Determined upon request

Fallshaw specialised castors

2 days

2 days

8 days

Determined upon request

Fallshaw general castors
(Very heavy duty: W & X series)

2 days

2 days

Determined upon request

Fallshaw general castors
(Very heavy duty: V & A series)

2 days

Determined
upon request

Determined upon request

Product group

1-2

3-5

6-10

11-20

>20

Electrodrive
Powered mobility equipment

5 days

10 days

Determined upon request

Liftmaster
Waste handling equipment

5 days

10 days

Determined upon request

Castors & Industrial
Materials handling equipment:

    Adjustable feet and knock-in tube ends

Same day

Same day

Same day

Same day

Same day

    Hand trucks, safety steps & drum handling

Same day

3-4 days

3-4 days

3-4 days

3-4 days

    Industrial trolleys, mobile scissor lifts and pallet trucks

Same day

3-4 days

Determined upon request

    Conveyors
    (except standard galvanised & polypropylene rollers: same day)

8-10 days

8-10 days

8-10 days

8-10 days

8-10 days

    Pallet positioners

Same day

3-4 days

3-4 days

6-8 weeks

6-8 weeks

    Container skates

3-4 days

6-8 weeks

6-8 weeks

6-8 weeks

6-8 weeks

    Lift tables

6-8 weeks

6-8 weeks

6-8 weeks

Determined upon request

    Battery powered mobile scissor lifts

3-4 weeks

3-4 weeks

3-4 weeks

Determined upon request

Express freight options available on request. All days are business days. WA freight departs on Tuesdays and Fridays.

Normal delivery lead times from despatch

Within Australia

International

Next day

Melbourne, Sydney, Canberra, Adelaide

10–15 days

New Zealand

3 days

Brisbane, most Vic, NSW & ACT regional areas

24–30 days

Asia

5 days

Perth, Hobart, Townsville & Far North Qld

30–35 days

North America

6 days

Kalgoorlie, Alice Springs, Darwin, Launceston

30–35 days

Africa

7 days

Remote areas of Australia

35–40 days

Europe