Delivery policy

Despatch policy

Fallshaw’s factory and main stock holding is in Sunshine, Victoria (Melbourne, Australia). We also carry stock holdings in Silverwater New South Wales, and Stapylton Queensland.

We have a national freight policy, whereby we subsidise freight prices from Melbourne to other Australian destinations so that there is no price disadvantage to receiving stock direct from Melbourne rather than from a local branch. This helps us to prevent double-handling and thereby reduce costs. This keeps our prices competitive for all our customers.

This Despatch Policy is the lead time to despatch an order that our sales people can commit to without making separate inquiries to the Production & Assembly Factory. We ensure we have sufficient stock and manufacturing capacity to reliably deliver against these lead times. We can often do better on request, but you’ll need to check first. We can also provide customised replenishment and stocking solutions for our account customers, when particular high-volume products are required on an ongoing basis (so goods are packed and ready to be called up against a firm order).

If an order is placed before 10am (Melbourne time), goods are available for collection or despatch from 3pm until 4pm the same day, and anytime the day after.

If an order is placed after 10am (Melbourne time), goods are available for collection or despatch from 12pm until 4pm the next day, and anytime the day after that.