Fallshaw policy

Delivery policy

Despatch policy

Fallshaw's factory and main stock holding is in Melbourne, Australia. We also carry small stock holdings in Brisbane and Sydney. We have a national freight policy, whereby we subsidise freight prices from Melbourne to other Australian destinations so that there is no price disadvantage to receiving stock direct from Melbourne rather than from a local branch. This helps us to prevent double-handling and thereby reduce costs. This keeps our prices competitive for all our customers.

This Despatch Policy is the lead time to despatch an order that our sales people can commit to without making separate inquiries to the Production & Assembly Factory. We ensure we have sufficient stock and manufacturing capacity to reliably deliver against these lead times. We can often do better on request, but you'll need to check first. We can also provide customised replenishment and stocking solutions for our account customers, when particular high-volume products are required on an ongoing basis (so goods are packed and ready to be called up against a firm order).

If an order is placed before 10am (Melbourne time), goods are available for collection or despatch from 3pm until 4pm the same day, and anytime the day after.

If an order is placed after 10am (Melbourne time), goods are available for collection or despatch from 12pm until 4pm the next day, and anytime the day after that.

Despatch lead times for order quantities

Wheels and castors

1–50 (VHD 1–20)

51–100

101–300

301–500

500+

General castors

(except Very Heavy Duty castors—
W, X, V, A)

Same day

2 days

3 days

8 days

Determined upon request

Very Heavy Duty (VHD) castors

3 days

Determined upon request

Build your own range

Determined upon request

Trinity and Trinity EBC

3 days

8 days

Determined upon request

General wheels

Same day

3 days

Determined upon request

Pneumatic castors and wheels

Same day

3 days

Determined upon request

Specialised castors and wheels

(exceptions noted on product pages)

Determined upon request

Materials handling equipment

1–2

3-5

6-10

11+

Electrodrive powered tugs, powered trolleys, bed movers

10 days

16 days

30 days

Determined upon request

Liftmaster bin lifters and trailers

10 days

16 days

30 days

Determined upon request

Normal delivery lead times from despatch

Within Australia

International

Next day

Melbourne, Sydney, Canberra, Adelaide

10–15 days

New Zealand

3 days

Brisbane, most Vic, NSW & ACT regional areas

24–30 days

Asia

5 days

Perth, Hobart, Townsville & Far North Qld

30–35 days

North America

6 days

Kalgoorlie, Alice Springs, Darwin, Launceston

30–35 days

Africa

7 days

Remote areas of Australia

35–40 days

Europe